This contract is for the sale of products marketed by www.lolasantoro.com in the quantity and quality desired by the consumer through electronic selection on the site info@lolasantoro.com.

From the moment the consumer accessing and using the site info@lolasantoro.com must review and agree to these terms of sale before confirming purchases from the site. The submission of order confirmation therefore requires the full knowledge of the conditions of sale and their full acceptance. We therefore invite you to read them carefully and print and / or save them in another durable medium of choice, in order to fully satisfy the conditions .The consumer may waive access the website or use it if you do not wish to accept and comply with these terms and conditions.


Purchases of products, available as shown and described online in their respective pages, shall be made at the shown price, expressed in euro, including VAT.  Shipping charges are included ( if buying one pet bed) in the price .

Before confirming the purchase, you will be shown the unit cost of each product chosen, the total cost if more than one item. Confirming the purchase will receive an e-mail message containing the date and the total amount of your order and the details of the same.


Orders are accepted electronically on the website by selecting info@lolasantoro.com. The conclusion of the contract is dependent on the execution by the Customer of the full payment with one of the available payment methods.

The subjects require a tax invoice must provide the No. of VAT and all the data necessary for its issue. The Tax Invoice may also be issued after the delivery of the goods within the time prescribed by law.


The shares may be purchased only by adults. However, if you were to check the purchase by a minor by providing false information as to age, or false information to purchase the item you want and / or to access the desired data, the parents are directly responsible for the payment of the purchased without prejudice to the discipline of termination stated in these conditions of sale.


The prices on the site info@lolasantoro.com are valid all over the world and are inclusive of VAT, containers and packaging.


For the e-commerce service, Atelier Lola Santoro is  making deliveries all over the world, using specialized couriers. Purchased products are delivered directly to the address specified during the purchase process. Each shipment contains the ordered goods and the related supporting documentation.

Delivery times may vary depending on the availability of goods.

For shipping abroad more articles please send an email asking for a quote to correct info@lolasantoro.com.
Upon delivery, the customer is required to verify that the package is not damaged or wet. Only thereafter will have to accept the delivery, otherwise will be required to reject the package. If the goods arrive at their destination broken or damaged Atelier Lola Santoro  agrees to provide for the replacement of the product at its own expense, if and only if the recipient business has been broken or damaged in the presence of the carrier that made the delivery or if indicated on document receipt ACCEPTANCE SUBJECT.

If there is a correspondence between the order and delivery, the Customer must raise the dispute  by sending an e-mail customer service at info@lolasantoro.com


Atelier Lola Santoro guarantees the right to withdraw from the purchase contract.

The Customer may exercise the right of withdrawal no later than 3 working days from receipt of goods. This right must be exercised by sending a written notice by registered letter with acknowledgment of receipt to Atelier Lola Santoro.

The notice may be sent, within the same period, exceedingly via e-mail addressed to info@lolasantoro.com provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours.

The goods must be returned intact to the operator, in undisturbed conditions and complete the original packaging, at the expense of the Customer within and no later than 3 days after the Notice of withdrawal. Atelier Lola Santoro will to the return of the sums paid (including expenses for the first shipment in case of withdrawal from the order total) within a maximum of 30 days from the date on which Atelier Lola Santoro has come to the knowledge of the right of withdrawal by the customer and however not before receiving the return shipment and checked the condition of the property subject to withdrawal. The costs and risks associated with product returns will be borne by the buyer. It should be noted that the legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business.

The right of withdrawal, then, there can be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly. Note also that, in the case of options trading (the so-called promotions), in which the purchase of an asset is combined with another product which is sold at a nominal price or even free, the right of withdrawal will be legitimately exercised the return of both goods to be purchased, given the constraint dell'accessorietà good sales over the first.

For any report, complaint or request for assistance, you can contact the address info@lolasantoro.com quoting the order number assigned to the end of the order, and stated in the order confirmation sent by e-mail.


Atelier Lola Santoro not be liable for any damages resulting from use or improper use of the service provided by www.lolasantoro.com. In no event Atelier Lola Santoro, its representatives and its employees, will be liable to the User or anyone else.

Atelier Lola Santoro assumes no responsibility for errors and omissions in www.lolasantoro.com or any website where you can reference or link.

Atelier Lola Santoro reserves the right to continuously update the site www.lolasantoro.com that can be made at any time. The Information may contain errors of any kind or typos.

Atelier Lola Santoro does not warrant that the services provided by www.lolasantoro.com will be provided without interruption, this will be set out in advance except for reasons beyond the control of Atelier Lola Santoro.

Atelier Lola Santoro is solely responsible to evaluate the accuracy, completeness and usefulness of what is provided by the site www.lolasantoro.com.

Atelier Lola Santoro disclaims any liability to you or any third party for any indirect, incidental, consequential, exemplary or punitive damages (including but not limited to them, lost profits, revenues, business opportunities) arising out of or in relation to a product or service provided by Atelier Lola Santoro or the use or inability to use the same.

Atelier Lola Santoro assumes no responsibility for problems caused due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other events that could prevent, in whole or in part, to implement within the agreed time the contract. Atelier Lola Santoro will not be liable to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, since the customer shall only be entitled to a refund of the price paid.

Without prejudice to the case of willful misconduct or gross negligence of Atelier Lola Santoro is now agreed that, if found responsible for the same in any way to the Client, including the case of non-performance of all or part of the obligations assumed by Atelier Lola Santoroto the Customer as a result of the execution of an order, the liability of Atelier Lola Santoro shall not exceed the price of products purchased by the customer and for which the dispute arose.


You must ensure that your entries are accurate, complete, current, and to communicate any modification. In the event that you make false statements is provided the loss of the benefits obtained by the services provided. Atelier Lola Santoro reserves the right to elide these subjects from their own lists of users, and not accepted after formal invitation to self-correction.


This agreement shall be governed by the rules of the legal system of the polish law. Any dispute concerning this contract and without fail by the court of Warsaw.


Given that in the pages of www.lolasantoro.com are not going to voluntarily reproduce any copyrighted material or in violation of the law; Having said also that for any original material published on protected www.lolasantoro.com is credited as the source, if it is found a violation of copyrighted material, whichever is the beneficial holder of the same, shall notify the Staff of www.lolasantoro.com (by e-mail to info@lolasnatoro.com) who will investigate and solve immediately, the situation found in removing such content. It should be noted that each product or product name and description of each name and its description, company, corporation, personal names, trademarks, logos mentioned on this site are trademarks or elaborate their respective owners and may be protected by patents and / or copyrights granted or registered by the authorities. We declare that all content extremely www.lolasantoro.com Site, such as text, files, tables, information contained within the pages of the site, graphics, HTML, logos, button icons, images, graphics, audio-tracks video compilation (meaning the collection, arrangement and assembly), all software, source code, application projects, formulas, algorithms, databases, etc., used in the site are to be considered exclusive property of Atelier Lola Santoro or its content suppliers and products and are protected by national laws international copyright, patents and those related to intellectual and / or industrial use; You may not modify, copy, distribute, transmit, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this website even without any profit-making. Any use other than that provided for in these "General Conditions and the Contract of Sale Atelier Lola Santoro on www.lolasantoro.com including reduction, modification, distribution, transmission, reproduction, display or performance of the content on this site is prohibited and any unauthorized use of the resources available on www.lolasantoro.com is in violation of copyright, except for the most serious offense, and exposes the manager to the relevant legal consequences.


Pursuant to "Code concerning the protection of personal data" we inform the customer that the processing of the data provided in Atelier Lola Santoro being recorded at this site has the primary purpose of registering users and bring to a conclusion the sale transaction. The conferment of data is optional, but a refusal to submit them determines the inability 'to perform the service of online shopping.

The personal information provided is collected and processed by electronic means, with the help of electronic media, directly and / or through delegated third parties (a company for delivery, for mailing and data entry) for the following purposes:

  • administrative orders and purchases;
  • management of any participation in loyalty programs
  • statistical purposes related to the detection of purchasing behavior
  • sending of advertising material for products and offers through the use of newsletters, SMS, MMS.

They may have access to information about subjects specifically charged to customers such as employees or contractors who have the need for the execution of their duties or by virtue of holding a position, fully aware of the privacy policies and treatment of personal data, in the treatment necessary or related to process your order, sending information and advertising materials and giveaways. May possibly be involved third party service providers (agents, managers or external independent data controllers) necessary for the execution of the contract such as vectors for the delivery, companies that provide payment services, other group companies, consultants companies, data entry companies, call centers and so on.

In any case Atelier Lola Santoro agrees not to disclose or disseminate data to non-necessary for the fulfillment of the above services and treatments unnecessary, irrelevant and exceeding the requirements of the contract. Pursuant to art. 7 of Legislative Decree no. 196/2003, the Customer has the right to obtain confirmation of the existence or not of personal data concerning him and their communication in intelligible form. You have the right to obtain the indication:

  • the origin of personal data;
  • the purposes and methods of treatment;
  • the logic applied in case of treatment with the aid of electronic instruments;
  • the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
  • the subjects or categories of subjects to whom personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

He has the right to:

  • the updating, correction or, when interested, integration of data;
  • the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data which need not be kept for the purposes for which the data were collected or subsequently processed;
  • certification that the operations in letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, except where this requirement proves impossible or involves the use of means manifestly disproportionate to the protected right.

Has the right to object, in whole or in part:

  • for legitimate reasons the processing of personal data, pertinent for collection purposes;
  • to the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.