ATELIER LOLA SANTORO guarantees the right to withdraw from the purchase contract by reference to EU rules on the protection of consumers in respect of distance contracts, as amended.

The Customer may exercise the right of withdrawal no later than 10 days from receipt of goods. This right must be exercised by sending a written notice by registered letter with acknowledgment of receipt to ATELIER LOLA SANTORO, ul. Jana Pawła II 48, 00-500 Piaseczno, Polska. The notice may be sent, within the same period, exceedingly via e-mail addressed to info@lolasantoro.com, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours.

The goods must be returned to ATELIER LOLA SANTORO  intact, unaltered condition, complete with the original packaging at the customer's expense, not later than 3 days after the notice of withdrawal.The return item should be sent to: Atelier Lola Santoro, Czarnów 142, 05-510 Konstancin Jeziorna, Polska.

ATELIER LOLA SANTORO will do the return of the sum paid within a maximum of 30 days from the date on which ATELIER LOLA SANTORO has come to the knowledge of the right of withdrawal by the customer and however not before receiving the return shipment and checked the condition of the property subject to withdrawal. The costs and risks associated with product returns will be borne by the buyer.

It should be noted that the legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, then, there can be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly. Note also that, in the case of options trading (the so-called promotions), in which the purchase of an asset is combined with another product which is sold at a nominal price or even free, the right of withdrawal will be legitimately exercised the return of both goods to be purchased, given the constraint dell'accessorietà good sales over the first.

Outside EU, please not every item is eligible for returns. However, we will always do our best to accomodate customers' requests. Please make sure to order the correct size and color when you place your order.

For any report, complaint or request for assistance, you can contact the address info@lolasantoro.com quoting their personal details and your order number.